Online Counseling Services
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Concierge Counseling Services
What is concierge counseling?
A concierge is a caretaker, someone who is charged with providing exceptional service. A concierge counseling service carries a smaller caseload to facilitate a smoother, more intimate experience for clients in therapy.
Here are some of the features of a concierge approach to therapy:Priority communication
With my concierge practice, current clients have direct access to me, their clinician - there’s no secretary, receptionist, answering service, virtual assistant, or case manager to go through. If you reach out after business hours on weeknights, weekends, or holidays, you will not be handed off to an on-call therapist you've never met who doesn't know your case; you will hear back directly from me.Flexible scheduling
In contrast to the heavy caseload that is typical of agency work, concierge therapists schedule fewer clients so we can devote more time and energy to each case and provide more flexible scheduling options. I deliberately set aside time between clients to synthesize your sessions, plan follow-up treatment strategies, communicate or collaborate with your other healthcare providers, and leave the opportunity to continue past the scheduled time if you find you need to extend your session because you've had a rough week or you're in the middle of a breakthrough.
Extended hours during evenings and weekends are customary to provide flexibility and accommodate different schedules.
Same-day service for emergencies is available for clients who have been through the intake process, though it may be by phone rather than video.Access between sessions
I am accessible to current clients between sessions via text message, 7 days/week for appointment-related concerns and other quick questions. For current clients, I respond to phone calls and emails quickly, within 24 hours or less, 7 days/week, often within the hour.
You will have direct access to your private therapy and training site between sessions so you are never without content to learn, skills to work on, and activities to enhance your healing.Quality time
Devoting thorough attention to a small caseload prevents overload, inattentiveness, and burnout, and allows me to show up for you and be fully present. I will always give you my 100% best. An hour-long session is a full hour, not 45-50 minutes. Same with a half hour, or any scheduled block of time. What you schedule is what you get. Your time is valuable and I place a premium on providing you with comprehensive, quality care. I never double-book or overbook. I am prompt for appointments, and in the event of internet outages or other technical issues, I have contingencies in place so we can access our session via alternative HIPAA-secure media.Grace time
A concierge practice acknowledges that sometimes a session may go over five to ten minutes and does not penalize you for it or cut you off like they might need to in an insurance-driven practice where appointments are scheduled back-to-back.Increased privacy
By omitting additional staff and insurance companies, a concierge practice cuts out the number of people who read your chart and gets us as close as possible to complete confidentiality. For limitations to confidentiality, please see my confidentiality policy, notice of privacy practices, and technology and security policies and procedures.Clinical integrity
Unlike agency and insurance-based practices, decisions about your care are made by us - you and your clinician - not by insurance companies, and not by administrators who have not seen you for therapy and who may or may not have clinical training. Insurance companies dictate the length, frequency, and duration of your sessions, and require certain types of diagnoses before they will authorize your treatment as “medically necessary.” They may even insist on locking you into a diagnosis much earlier than some diagnoses should be determined, saddling you with a label that follows you anywhere your medical record is shared. The freedom to diagnose when and as warranted allows us to favor a wellness model rather than focus exclusively on the illness model inherent to the medical field. Your treatment is based on your presenting problems and goals, whether or not they support a formal diagnosis.Personalized treatment
Treatment is designed around what works for your needs. I treat you as the one-of-a-kind person you are instead of subjecting you to a one-size-fits-all approach. Treatment planning is research-based but creative, innovative, and tailored to your individual needs and goals. Your treatment plans are unique to you. Your treatment plan is client-centered, not therapist-centered, and is written in language that makes it clear what’s expected of both of us.
Due to the small scale, a concierge practice's policies and procedures are designed and implemented by the clinician, not by a bevy of non-clinical professionals and consultants who have never met you. This person-centered approach emphasizes transparency, integrity, and accountability.
Benefits of Online Counseling
What is online counseling?
Although a search for online counseling may be what brought you here, we use a lot of terms to describe online counseling. In the field, we use the terms telehealth, teletherapy, or telemental health therapy. I use all three of those terms on my website, along with distance, virtual, and remote. In my practice, telemental health therapy includes the delivery of therapy services via HIPAA-secure video conferencing, HIPAA-secure phone calls, HIPAA-secure emailing, HIPAA-secure text-messaging, and HIPAA-secure private web pages.
Why online counseling?
Possible Limitations of
TeleMental Health Services
Who is Your Counselor?
My Counseling Credentials
Licensed Mental Health Counselor (LMHC), State of Florida
National Certified Counselor (NCC)
Board-Certified TeleMental Health Provider (BC-TMH)
2024, expected. EdD, Instructional Design and Technology, Nova Southeastern University
2017. MA, Composition, Rhetoric, and Digital Media, Nova Southeastern University
2012. MS, Mental Health Counseling, Nova Southeastern University
1993. BA, Social Psychology, Florida Atlantic University
1993. Women's Studies Certificate, Florida Atlantic University
1991. AA, Psychology, Palm Beach Junior College
Florida Mental Health Counselor's Association (FMHCA)
Mental Health Counselor's Association of Palm Beach County
Association of Recovery in Higher Education (ARHE)
Association for Educational Communications and Technology (AECT)
I maintain my license and certifications with continuing education throughout the year. If you're interested in learning which professional workshops I have attended recently, see here.
My Clinical Approach
Scope of Practice
Areas of Interest